❓ Frequently Asked Questions (FAQs)
1. How long does delivery take?
We aim to dispatch all orders within 1–2 working days. Delivery typically takes 3–5 business days depending on your location.
2. Can I return a product if I’m not satisfied?
Yes. We offer a 7-day refund policy. Simply contact us with your order details and a reason for return. See our Refund & Refund Policy for more info.
3. Are payments secure on your site?
Absolutely. We use SSL encryption and trusted payment gateways. Your information is 100% protected.
4. Do you offer international shipping?
Currently, we only ship within the UK. However, international shipping options will be added soon.
5. How can I track my order?
Once your order is dispatched, we’ll send you a tracking link via email or SMS. You can monitor your package in real time.
6. Can I update my shipping address after placing an order?
Yes, but only if the order hasn’t been dispatched yet. Contact us immediately with your order number to request a change.
Still have questions? [email protected] or call us at 020 7183 0020.