Frequently asked questions
Ordering & payment
How can I pay?
You can pay with all major debit and credit cards. Additional options such as PayPal and Klarna appear at checkout where available. Whatever you choose, you'll see the full order total — including delivery — before you pay.
Do your prices include VAT?
Yes. Every price on the site includes VAT and all mandatory charges — no surprises at checkout. Delivery is extra and is always shown clearly before you pay. Need a VAT invoice? Email us with your order number and we'll send one.
Can I change or cancel my order after placing it?
We dispatch quickly, so contact us as soon as possible and we'll try to catch it. If it's already on its way, no problem — you have 14 days from delivery to return it under our returns policy.
Do I need an account? What about a password?
You can check out as a guest, or sign in with just your email address — we send you a one-time six-digit code instead of making you remember a password.
Delivery
How fast will my order arrive?
Order by [DISPATCH_CUTOFF] on a working day and we aim to dispatch the same day. Standard delivery (Royal Mail Tracked 48) usually arrives 2–3 working days after dispatch, and faster express and premium options are offered at checkout. See delivery options.
Do you deliver to Northern Ireland?
Yes — we deliver across the whole of the UK, including Northern Ireland.
Is my order tracked?
Every order, always. We email you the tracking link as soon as your parcel is on its way.
How much is delivery?
It depends on what's in your basket and where it's going — the exact charge is calculated and shown at checkout before you pay.
Returns & refunds
What if I change my mind?
You have 14 days from delivery to tell us, then 14 days to send the item back. No restocking fees; you cover the return postage. Full details on our returns page.
What if my item is faulty?
We'll put it right — refund, replacement or repair under the Consumer Rights Act 2015 — and we'll cover the return postage. Contact us and we'll sort it.
When will I get my refund?
Within 14 days of us receiving your return (or your proof of postage, if earlier), to your original payment method, including the outbound delivery charge up to our cheapest standard delivery option.
Products & safety
Why is this bulb marked “off-road use only”?
Some upgrade bulbs — for example LED or HID conversions for halogen fittings — are not road legal in the UK. Fitting them to a vehicle used on public roads can mean an MOT failure. We label these products clearly so you can choose the right part for your use. If a listing says “off-road use only”, that's exactly what it means.
Do you do multi-buy offers?
Keep an eye out — we run multi-buy deals on selected lines, and any offer that applies is shown on the product page and applied automatically in your basket.
Is there a warranty?
Where a manufacturer's warranty applies, it's stated on the product page. Either way, your statutory rights under the Consumer Rights Act 2015 apply in full.
How do I recycle old electricals or batteries?
Free and easy — see our electrical & battery recycling page.
Trade accounts
Do you offer trade pricing?
Yes — Smart Warehouses Trade has two tiers (Standard Trade and Auto-Repair Trade), no minimum order value, and vetted applications decided within two business days. Start at our trade page.
Why do trade prices show “+ VAT”?
Approved trade customers see prices excluding VAT with a “+ VAT” label while signed in — that's how trade buyers compare prices. VAT is still charged at checkout and shown on your VAT invoice. Retail prices always include VAT.
Still stuck?
Email admin@smartwarehouses.co.uk, call 020 7183 0020 (Monday to Friday, excluding bank holidays) or use our contact form — we aim to reply within one working day.