Shipping policy

Last updated: 21 August 2026

Where we deliver

We deliver to addresses across the United Kingdom, including Northern Ireland. Delivery to a selected list of European and other international destinations is also available. Enter your address at checkout and, if we deliver to your country, the available services and prices will be shown before you pay.

Dispatch

We dispatch Monday to Friday, excluding bank holidays. Orders placed by 2pm on a working day are aimed to be dispatched the same working day; orders placed after the cut-off, at weekends or on bank holidays are dispatched the next working day. If we foresee a delay in dispatching your order, we will contact you.

UK delivery charges

  • Standard delivery — free on UK orders of £50 or more.
  • Standard delivery — £4.99 on UK orders under £50.
  • Express delivery — £6.99, available on any UK order.

Standard delivery usually arrives within 2–3 working days of dispatch. Express delivery usually arrives the next working day after dispatch. Delivery aims are estimates from the point of dispatch, not guarantees, and are not the same as the date you place your order.

International delivery charges

Where we deliver outside the United Kingdom, charges are shown at checkout once you enter your address. Deliveries outside the UK may be subject to customs duties, import taxes or handling fees levied by the destination country. These are not included in the price you pay us and are your responsibility as the importer.

How charges are shown

Delivery charges are calculated at checkout based on your basket and delivery address, and are always shown in full before you pay. Retail product prices include VAT and all mandatory charges; delivery is itemised separately. Bulky or oversize items may cost more to send — any such charge is shown at checkout, never added afterwards.

Tracking

We email you a tracking link when your order is dispatched. Your Smart Warehouses account, if you have one, also shows the status of your orders.

Late delivery

Unless we have agreed a specific date with you, we will deliver within 30 days of your order. If your order is late, check the tracking link and contact us — we will chase the carrier. If we fail to deliver within 30 days, or within any agreed period, you may set a new reasonable deadline, and if we miss that too you may cancel and receive a full refund. If delivery within the original period was essential and we miss it, you may cancel immediately.

Damaged or lost in transit

The goods are at our risk until you, or someone you nominate, take physical possession of them. If your order arrives damaged, or tracking shows it has gone astray, contact us and we will put it right with a replacement or a full refund. Photos of any damage help us resolve things quickly — but you will not be left out of pocket for a parcel that never properly reached you.

Failed deliveries and returned parcels

If a delivery cannot be completed, the carrier will leave instructions or attempt redelivery — your tracking link shows the options. If a parcel is returned to us undelivered, we will contact you to arrange redelivery or a refund in line with our refund and returns policy.

Your address

Please check your delivery address carefully at checkout — we dispatch to the address you give us. If you spot a mistake, contact us immediately and we will do everything we can to correct it before dispatch.

Who we are

Smart Warehouses is a trading name of Zaytuna Business Services Ltd, registered in England (company number 11324022). Registered office: 124 City Road, London, EC1V 2NX. VAT registration number: GB441589282. Email: admin@smartwarehouses.co.uk · Phone: 020 7183 0020.