Returns
The short version
- 14 days to change your mind, starting the day after delivery — for any reason, on almost everything we sell.
- Then 14 days to send it back. You cover the return postage for change-of-mind returns. We charge no restocking or admin fees.
- A full refund, including standard delivery. We refund everything you paid, including the outbound delivery charge (up to the cost of the cheapest standard delivery option we offer), within 14 days of receiving the goods back — to your original payment method.
- Faulty or not as described? That’s on us. We’ll refund, replace or repair, and we’ll cover the return postage too.
How to return something
- Tell us within 14 days of delivery. Email admin@smartwarehouses.co.uk with your order number and what you’d like to return, or use the model cancellation form in our refund policy — whichever is easier. You don’t have to give a reason.
- Post it back within 14 days of telling us to: Smart Warehouses (Returns), Unit 19 Marshall House, 124 Middleton Road, SM4 6RW. Pack the item securely and keep your proof of postage.
- Get your refund. We’ll refund you within 14 days of receiving the goods back (or, if earlier, within 14 days of you showing us proof that you’ve sent them), using the same payment method you used at checkout.
You’re welcome to examine what you’ve bought just as you would in a shop. If an item comes back with signs of use or handling beyond that, we may reduce the refund to reflect the loss in value — we’d always rather not, so keep packaging and tags on where you can.
Faulty, damaged or not as described
Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose and as described. If something isn’t:
- Within 30 days of delivery — you can reject it for a full refund.
- After 30 days — we’ll repair or replace it; if that doesn’t fix things, you’re entitled to a refund or price reduction.
Contact us first and we’ll arrange everything, including the return postage — you won’t be out of pocket for a faulty item.
What can’t be returned if you change your mind
- Sealed items that aren’t suitable for return for health or hygiene reasons, once unsealed.
- Items personalised or made to your specification.
- Items that deteriorate or expire rapidly.
- Items that have been inseparably mixed with other things after delivery.
- Sealed audio, video or software, once unsealed.
Your rights for faulty goods still apply in full to all of these.
Business and trade orders
The 14-day change-of-mind right applies to consumer purchases. Purchases on a Smart Warehouses Trade account are covered by our Trade Terms instead.
The full detail
Everything above, in its complete legal form — including the model cancellation form — is in our refund and returns policy. Nothing on this page limits your statutory rights.